Privacy Policy
Effective Date: [July 1, 2025]
This Privacy Policy outlines how The Appliance Whisperer ("we," "our," or "us") collects, uses, and protects the personal information you provide when using our website, www.the-appliance-whisperer.com , or when contacting us directly.
This policy is compliant with applicable privacy laws in Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
When you visit our website or contact us to inquire about our services, we may collect the following personal information:
Name
Email address
Phone number
Address (when booking a service)
Details about your appliance and service request
We only collect information that is necessary to provide you with our services, respond to your inquiries, or process your service request.
This website also collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
2. How We Use Your Information
The information we collect is used for the following purposes:
To respond to your inquiries or service requests
To schedule and confirm service appointments
To provide repair, installation, or maintenance services
To send invoices and process payments
To follow up on service or warranty issues
To improve our services and customer experience
We do not sell or rent your personal information to any third party.
3. Sharing Your Information
We only share your personal information in the following cases:
With service technicians as necessary to fulfill your service request
With third-party payment processors for the purpose of completing transactions
When required by law, regulation, or legal process
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including warranty tracking, service history, and legal obligations.
5. Data Security
We take reasonable precautions to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Cookies and Analytics
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit Squarespace's cookie policy.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.You can choose to disable cookies through your browser settings
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Correct or update your personal information
Withdraw consent to our use of your personal information
Request deletion of your personal information (subject to legal requirements)
To exercise these rights, please contact us using the contact information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:
The Appliance Whisperer
Ottawa, ON
Phone: (613)-800-9948
Email: [info@the-appliance-whisperer.com]
Thank you for trusting The Appliance Whisperer with your information.